Questions and answers

We deliver goods to our customers, even if they are not on the site, but they are present in the store (except for large-sized goods: TVs, mattresses, etc.). When placing an order, you can indicate to the collector in the comments the name or description of the product you want to receive, and our collector will add this product to your order.

Our company provides delivery service to the door of an apartment / office / house. You can also request contactless delivery in the comments to the courier, if you pay for the order with a card on the website. If your house does not have an elevator or is faulty, the delivery cost will include a surcharge for the lift. The amount of the surcharge is calculated depending on the weight of your order and the floor.

Yes, you can pay for your order on the website with a Visa / Mastercard. After your order is collected and posted at the checkout, you will receive an SMS with a link to payment. When clicking on the link, enter the required card details and pay for the order. If payment is not received at the beginning of the selected delivery window (in the case of morning delivery from 7:00 to 08:00 - until 22:00 of the previous day), the order will be canceled. Payment must be received before the courier arrives at the delivery address. Payment will go through the liqpay payment system - a convenient, multifunctional and secure system, the reliability of which has been recognized by GoDaddy Secure Web Site, Verified by Visa and Mastercard SecureCode certificates.

Payment can be declined for several reasons:

Problems with a Ukrainian bank card: the Internet payment limit has been exceeded, temporary or permanent card blocking. In this case, you need to contact your bank's consultant to check the restrictions that prevent you from making payments on the Internet. If the bank manager could not find the problem, it is worth contacting the operator of the liqpay payment system, because the problem may be on their side. For communication, use the chat widget on the main page: tell us about your problem and follow the instructions of the payment system employee.

2. Problems with a foreign bank card: the liqpay payment system may block payments that come from abroad, due to the peculiarities of its security policy. In this case, you need to contact the operator of the liqpay support service in the widget chat on the main page, tell about your problem and follow the operator's instructions.

The card payment method on the site is not available due to the presence of excisable goods in your order (alcohol, tobacco). Choose a cash payment method or remove excise goods from the order. If you want to pay part of your order by card, and part in cash, we can offer you to make 2 orders. In the first one you collect goods without excise duty and pay for the order with a card, and in the second order with excise goods you pay in cash. Delivery cost will be calculated as for one order if you indicate the same delivery time and address.

Unfortunately, we do not have full information about the availability of goods in warehouses in the store and its deliveries. Products may be available on the site, but at the time of assembly in the store they are not in the required quantity or they are completely absent. Our collector, who is located directly in the store hall, can orientate according to the availability of the goods during the assembly of the order.

In order to work with our company by bank transfer, you must conclude an agreement. The list of necessary documents for concluding a contract can be found on our website in the section Payment and delivery. After the conclusion of the contract, you place an order on the website and the operator, when confirming the order, sends an invoice for payment to the email address specified in your profile. As soon as payment is received on the invoice, the order begins to be collected in the store. If the amount of the paid order is more than the amount of the goods according to the fiscal receipt, the remainder is sent to the advance balance of your company. You can use it for the delivery of the next orders, or return it to your account from which the payment was made. Together with the order, the courier will deliver you a copy of the fiscal receipt from (store name), the original invoice, as well as the Act-report and the Commission Agreement signed by Zakaz.ua (if such an Agreement has not been signed before). In turn, we expect that you will give the courier a preliminary printed and signed Act Report and Agreement.

Yes, pick up is possible. You can choose the delivery method Pickup from the desired store on the website or in the application. As soon as the order is collected, you can receive it at the point of issue of orders at the specified time. The cost of order collecting depends on the conditions of pickup of the retailer, and there is no surcharge for weight.

Unfortunately, our couriers are not equipped with card payment terminals. You can pay for your order by card online on the website.